Privacy Policy

Information collected

We may collect contact details, company information, product interests, project notes, and technical website information needed to respond to inquiries and maintain the website. Form fields should be completed only with information you are authorized to share.

How information is used

Information is used to respond to product questions, prepare gift service guidance, understand requested assortments, improve website content, and maintain records of communication. We do not require sensitive personal information to discuss porcelain, tabletop, or gift program needs.

Sharing and retention

Inquiry information may be shared with service providers or internal teams that help answer the request. Records may be retained as long as needed for business communication, legal compliance, and service improvement.

Business inquiry context

For gift and tabletop inquiries, the information you provide may include company role, channel type, target occasion, estimated order volume, preferred product category, delivery window, and notes about packaging or presentation. These details are used to understand whether a fine china, collectible, decor, or seasonal porcelain recommendation is appropriate. We do not use this form to collect payment card information, sensitive personal identifiers, or private recipient lists.

Security and accuracy

Reasonable administrative and technical measures may be used to protect inquiry information. No online transmission can be guaranteed to be completely secure, so visitors should avoid sending confidential purchase terms or proprietary plans through the general website form. If your information changes, you may contact us to request an update so future communication is directed to the correct person or business unit.

Your choices

You may request correction or deletion of inquiry information where applicable. If you no longer wish to receive communication related to a request, contact us and we will update our records when reasonably possible.